Could not take CKA Exam

Hello,

Please help sort my issue raised.

Below is the ticket ID

TCCS-111005

My exam was scheduled for today, I have logged in on the portal for the check-in, and an issue happened, after troubleshooting it was due a software democreator installed on my computer. The PSI support asked to close the session and uninstall the software and restart the exam. I did that but when want to restart the exam I am getting an error

“You are not allowed to launch this test as the launch time has expired”

I could not take the exam.

What should I do ?