Error when entering to take my exam

I had my appointment to take the exam yesterday at 5:00 pm and appered the following error. I lost the exam.
Can you help me review it please? Or tell me how request a ticket to receive technical support?

Hi @SAMUEL_GARCIA_FRANCO the best thing to do here, will be to create a ticket with our training support team as they will be able to look into your account more closely :slight_smile: .

You can get in contact with our support team here:

For specific issues, you can also find links to all of our support channels here: